Eventos Disponíveis

Estamos em processo de melhorias da nossa documentação, em breve estaremos incluindo mais eventos com seus devidos exemplos.

`instance.connected`

A instância foi conectada com sucesso e está pronta para envio e recebimento de mensagens.

{
  "created_at": "2024-03-14T23:33:13.623Z",
  "data": {
    "id": "551112341234",
    "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
  },
  "id": "so9lv3u3pu81he8gumfa4", // ID da notificação
  "type": "instance.connected"
}

`instance.disconnected`

A instância foi desconectada com sucesso.

Algumas vezes a desconexão pode acontecer devido a falhas internas do Whatsapp, internamente temos estrategias de recuperação, nestes casos o evento instance.connected pode ser emitido alguns segundos depois do evento de desconexão.

{
  "created_at": "2024-09-14T13:51:49.224Z",
  "data": {
    "name": "Account Name",
    "id": "551112341234",
    "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    "reason": {
      "code": "logout",
      "message": "The instance has been logged out."
    }
  },
  "id": "682jcucv557qt0yarqivh",
  "type": "instance.disconnected"
}

`message.received`

Uma mensagem foi recebida na instância. Para detalhamento completo de como é o formato do objeto mensagem verifique na página Estrutura dos eventos > Mensagem

{
  "created_at": "2024-09-14T13:55:46.420Z",
  "data": {
    "content": {
      "text": "Oi"
    },
    "id": "3AAB4DA4297176B74E38",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2024-09-14T13:55:46.000Z",
    "type": "text"
  },
  "id": "y66lhiw5la6z3r8f1urm0",
  "type": "message.received"
}

{
  "created_at": "2025-01-30T13:28:15.771Z",
  "data": {
    "content": {
      "view_once": false,
      "media": {
        "url": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
      },
      "text": "My image caption"
    },
    "id": "3EB0AA6B4A8B13C4CA44E4",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-01-30T13:28:15.000Z",
    "type": "image"
  },
  "id": "sepu74f9o9c3y8gq0ikbl",
  "type": "message.received"
}

{
  "created_at": "2025-01-30T13:28:15.771Z",
  "data": {
    "content": {
      "view_once": false,
      "media": {
        // URL para arquivo de áudio MP3
        "url": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
      },
      "text": ""
    },
    "id": "3EB0AA6B4A8B13C4CA44E4",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-01-30T13:28:15.000Z",
    "type": "audio"
  },
  "id": "sepu74f9o9c3y8gq0ikbl",
  "type": "message.received"
}

{
  "created_at": "2025-01-30T13:31:56.534Z",
  "data": {
    "content": {
      "location": {
        "address": "São Paulo, SP",
        "latitude": -9.123456789123456,
        "longitude": -40.123456789123456,
        "mode": "static",
        "name": "Centro de Artes"
      }
    },
    "id": "3A8A44190C6F468A1E90",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-01-30T13:31:56.000Z",
    "type": "location"
  },
  "id": "8qmaixneh95c4vb6xm89k",
  "type": "message.received"
}

{
  "created_at": "2025-01-30T13:36:41.856Z",
  "data": {
    "content": {
      "media": {
        "metadata": {
          "animated": true
        },
        "url": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
      }
    },
    "id": "3AB26376707099366558",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-01-30T13:36:41.000Z",
    "type": "sticker"
  },
  "id": "3niukssdl9ca2qktbv9u6",
  "type": "message.received"
}

{
  "created_at": "2025-01-30T13:39:37.156Z",
  "data": {
    "content": {
      "view_once": false,
      "media": {
        "metadata": {
          "duration": 1,
          "playback": true
        },
        "url": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
      },
      "text": "My video/gif caption"
    },
    "id": "3AB703F9740E34B5E110",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-01-30T13:39:36.000Z",
    "type": "video"
  },
  "id": "jlmnxdp63p03wrv2ynepn",
  "type": "message.received"
}

Observe a propriedade data.content.quoted, ela representa a citação ou marcação de quem está respondendo e tem o mesmo formato de uma message.received.

{
  "created_at": "2025-02-02T21:18:28.437Z",
  "data": {
    "content": {
      "view_once": false,
      "quoted": {
        "content": {
          "text": "🙏"
        },
        "id": "3EB0E8FE1559DADE848EF5",
        "recipient": {
          "name": "Recipient Name",
          "id": "551112341234",
          "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
          "type": "chat"
        },
        "sender": {
          "name": "Sender Name",
          "id": "551112341234",
          "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
        },
        "type": "text"
      },
      "text": "My reply to quoted message"
    },
    "id": "3EB090C9F062EF62F1D924",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-02-02T21:18:28.000Z",
    "type": "text"
  },
  "id": "wy43uruj26ylse1cs38ps",
  "type": "message.received"
}

Observe que o status respondido ficará dentro de data.content.quoted que terá o mesmo formato de uma message.received, a grande diferença aqui é que você verá uma nova propriedade data.content.quoted.origin sendo o seu valor igual à status.

Em alguns casos você pode encontrar uma variação do payload contendo uma propriedade para status que são postado em formato de texto, seu valor representará a cor do fundo (background), contendo no formato decimal, hexadecimal com e sem o canal alfa (transparência).

{
  "background_color": {
    "decimal": 4283864831,
    "hex_argb": "#FF5696FF", // com o canal alfa
    "hex_rgb": "#5696FF" // sem o canal alfa
  }
}

{
  "created_at": "2025-02-02T21:14:47.330Z",
  "data": {
    "content": {
      "view_once": false,
      "quoted": {
        "content": {
          "view_once": false,
          "origin": "status",
          "media": {
            "url": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
          },
          "text": "My status caption"
        },
        "id": "E7531155884C68EAC1F3F1774E2CABD2",
        "recipient": {
          "name": "Recipient Name",
          "id": "551112341234",
          "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
          "type": "chat"
        },
        "sender": {
          "name": "Sender Name",
          "id": "551112341234",
          "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
        },
        "type": "image"
      },
      "text": "Answering to the posted status XYZ"
    },
    "id": "3EB02ADDF16B28F7CA3753",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-02-02T21:14:46.000Z",
    "type": "text"
  },
  "id": "p7ly4vp5jrlsw3yfm7pt2",
  "type": "message.received"
}

Se a propriedade waid (ela pode ser ausente) estiver presente dentro de data.content.contacts.phones isso pode siginificar que o telefone / contato recebido tem um whatsapp válido.

{
  "created_at": "2025-02-02T21:33:48.334Z",
  "data": {
    "content": {
      "contacts": [
        {
          "vcard": "BEGIN:VCARD\nVERSION:3.0\nN:Test;Contato;;;\nFN:Contato Test\nTEL;type=CELL;waid=5511123451234:+55 11 12345-1234\nEND:VCARD",
          "display_name": "Contato Test",
          "first_name": "Contato",
          "last_name": "Test",
          "phones": [
            {
              "formatted_value": "+55 11 12345-1234",
              "waid": "5511123451234"
            }
          ]
        }
      ]
    },
    "id": "3EB0B2B79F42613ACE4E",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-02-02T21:33:47.000Z",
    "type": "vcard"
  },
  "id": "u0hyeyfkiwfmjdwf937cs",
  "type": "message.received"
}

As mensagens com botões poderão chegar com os tipos text, image ou video e sempre acompanhada da propriedade buttons em seu conteudo (data.content).

{
  "created_at": "2025-03-08T13:18:10.215Z",
  "data": {
    "content": {
      "buttons": [
        {
          "id": "2ec4cf13-6c5c-48b3-af42-cc572d22c2b2",
          "label": "Sim",
          "type": "reply"
        },
        {
          "id": "ccebc70b-aefd-492f-a19c-94b1384964be",
          "label": "Não",
          "type": "reply"
        }
      ],
      "text": "Você gostaria de informar seu endereço agora?"
    },
    "id": "3EB0303793FBDDACB97101",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-03-08T13:18:08.000Z",
    "type": "text"
  },
  "id": "n0co5zard1myk7wx07cks",
  "type": "message.received"
}

Assim como o exemplo acima, o tipo de mensagem chegará como text, video ou image porém a propriedade button_reply (data.button_reply) mostrará qual botão o usuário pressionou.

{
  "created_at": "2025-03-08T13:43:34.060Z",
  "data": {
    "content": {
      "text": "Sim",
      "button_reply": {
        "label": "Sim",
        "type": "reply",
        "id": "2ec4cf13-6c5c-48b3-af42-cc572d22c2b2"
      },
      "quoted": {
        "content": {
          "buttons": [
            {
              "label": "Sim",
              "type": "reply",
              "id": "2ec4cf13-6c5c-48b3-af42-cc572d22c2b2"
            },
            {
              "label": "Não",
              "type": "reply",
              "id": "ccebc70b-aefd-492f-a19c-94b1384964be"
            }
          ],
          "text": "Você gostaria de informar seu endereço agora?"
        },
        "id": "3EB0303793FBDDACB97101",
        "recipient": {
          "name": "Recipient Name",
          "id": "551112341234",
          "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
          "type": "chat"
        },
        "sender": {
          "name": "Sender Name",
          "id": "551112341234",
          "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
        },
        "sent_at": "2025-03-08T13:18:08.000Z",
        "type": "text"
      }
    },
    "id": "A09627FC7D6444122AFF8AB0AB59BA6A",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-03-08T13:43:31.000Z",
    "type": "text"
  },
  "id": "kckozfp7fpn4cfxfbsglu",
  "type": "message.received"
}

{
  "created_at": "2025-03-08T17:54:47.475Z",
  "data": {
    "content": {
      "list_options": {
        "button_label": "Abrir lista de opções",
        "sections": [
          {
            "description": null,
            "options": [
              {
                "description": "Descrição, opção 1",
                "id": "1",
                "title": "Opção 1"
              },
              {
                "description": "Descrição, opção 2",
                "id": "2",
                "title": "Opção 2"
              }
            ],
            "title": "Opções disponíveis"
          }
        ]
      },
      "text": "Selecione a opção que melhor encaixa para você!"
    },
    "id": "3EB0D33E50E19D78A5A789",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-03-08T17:54:46.000Z",
    "type": "text"
  },
  "id": "f7wjjrkpd1d1nyjl3n5kl",
  "type": "message.received"
}  

Assim como o exemplo acima, o tipo de mensagem chegará como text porém a propriedade list_reply (data.list_reply) mostrará qual opção o usuário selecionou.

{
  "created_at": "2025-03-08T18:15:09.450Z",
  "data": {
    "content": {
      "list_reply": {
        "title": "Opção 2",
        "description": "Descrição, opção 2",
        "id": "2"
      },
      "text": "Descrição, opção 2",
      "quoted": {
        "content": {
          "list_options": {
            "button_label": "Abrir lista de opções",
            "sections": [
              {
                "description": null,
                "options": [
                  {
                    "description": "Descrição, opção 1",
                    "id": "1",
                    "title": "Opção 1"
                  },
                  {
                    "description": "Descrição, opção 2",
                    "id": "2",
                    "title": "Opção 2"
                  }
                ],
                "title": "Opções disponíveis"
              }
            ]
          },
          "text": "Selecione a opção que melhor encaixa para você!"
        }
        "id": "3EB0D33E50E19D78A5A789",
        "recipient": {
          "name": "Recipient Name",
          "id": "551112341234",
          "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
          "type": "chat"
        },
        "sender": {
          "name": "Sender Name",
          "id": "551112341234",
          "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
        },
        "sent_at": "2025-03-08T17:54:46.000Z",
        "type": "text"
      }
    },
    "id": "3EB081D5F40D11F1C39815",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2025-03-08T18:15:08.000Z",
    "type": "text"
  },
  "id": "9sj082811g9xm1bja68fp",
  "type": "message.received"
}

`message.sent`

Uma mensagem foi enviada da instância mensagem pode ter sido enviada através do Whatsapp ou através da API da Zapster.

Você consegue identificar facilmente a origem do envio olhando para a propriedade data.origin que tem 2 valores possíveis (zapsterapi ou whatsapp), que identificarão a origem do envio da mensagem.

Para detalhamento completo de como é o formato do objeto mensagem verifique na página Estrutura dos eventos > Mensagem

{
  "created_at": "2024-09-14T13:55:46.420Z",
  "data": {
    "content": {
      "text": "Oi"
    },
    "id": "3AAB4DA4297176B74E38",
    "recipient": {
      "name": "Recipient Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/...",
      "type": "chat"
    },
    "sender": {
      "name": "Sender Name",
      "id": "551112341234",
      "profile_picture": "https://zapsterapi.s3.us-east-1.amazonaws.com/..."
    },
    "sent_at": "2024-09-14T13:55:46.000Z",
    "origin": "zapsterapi",
    "type": "text"
  },
  "id": "y66lhiw5la6z3r8f1urm0",
  "type": "message.sent"
}

Introdução

Conceitos

Webhooks

`instance.connected`

`instance.disconnected`

`message.received`

`message.sent`

Introdução

Conceitos

Webhooks

​instance.connected

​instance.disconnected

​message.received

​message.sent

`instance.connected`

`instance.disconnected`

`message.received`

`message.sent`